Stakeholder Engagement
Identification of stakeholders
The company has identified the following four primary stakeholder categories through votes by department representatives based on the counterparties of business dealings conducted by internal departments and the impact level of company activities, products, and services in consideration of the six main principles of stakeholder identification (responsibility, influence, proximity, policy and strategic intent, representation, dependency) listed in the AA1000 SES standards.
Communication with stakeholders and identification of issues of concern
Each department communicates with stakeholders via regular business dealings, routine surveys, and interviews. Issues of concern to stakeholders vary depending on the nature of business dealings. The company therefore relies on diversified communication channels to gain a firm grasp of the demands and expectations of stakeholders. Operation management is adjusted based on stakeholder views and appropriate responses are provided for the main stakeholder concerns.
Please fill-out the questionnaire to stakeholders
Questionnaire to Stakeholders
Key Topics and Concerns Raised
The following table shows the 2019 achievement with stakeholders, which is presented on March 16, 2020, by CSR Promotion Center to Sustainable Development Committee (SDC) and the Board of Directors (BoD).:
Stakeholders Material topics of concern Communication channels between two parties Communication Frequency Results
Government agencies
  • Corporate Governance
  • Ethics and Integrity
  • Sustainability Development Strategy
  • Regulatory Compliance
Visit; Phone; Official correspondence letters; E-mail; Dissemination; Policy and regulation training; GIA (Government, Industry, Academy) seminar; Regulatory audit Irregular intervals
  • 3-time participation in TPEx disseminations
  • 10-time participation in GIA seminars
  • 398 official correspondence letters
  • Occupational safety audit
  • Toxic substance drill
  • Labor/management relations, Human Rights
  • Workplace Environmental Health and Safety
  • Recruitment and Turnover rate
  • Remuneration
  • Training and Development
Annual performance interview and evaluation
Labor and employer meeting
Personnel announcement; Internal employee website; Sexual harassment complaint channel; Infringement report; Stakeholder complaint box; Orientation plan and satisfaction survey; Worker welfare committee; Internal training and e-learning; External training fund
Twice annually

Irregular intervals
  • Initial setting, mid-term adjustment and final assessment. 94% of employees underwent regular performance checks in 2019.
  • 4 labor and employer meetings on 3/29, 6/27, 9/11 and 12/17.
  • 1 employee complaint case in 2019. [Case received on 1/11, reviewed on 4/26 after investigation.]
  • Orientation plan (satisfaction survey included) started in July 2018; satisfaction rate in 2019 scored 91.07 out of 100.
  • New hire turnover rate 4.1% (calculation based on the new hire stay for more than 6 months.)
  • Worker welfare committee created according to Employee Benefit Regulations and in charge of the welfare of the workers.
    Annual budget and welfare for marriage, bereavement, illness and childbirth; birthday cash, festival cash and travel subsidy.
    -2019/2/27 Announcement for the commencement & subsidy amount for employee travel
    -2019/3/4 Announcement for the educational subsidy (2018 first semester scholarship/study aid)
    -2019/7/30 Announcement for 2019 employee health examination
    -2019/8/29 Announcement for the educational subsidy (2018 2nd semester scholarship/study aid)
    -2019/8/31 Family Day – Leofoo Village
    -2020/01/17 Year-end Party at Hilton Taipei Sinban
  • 37 professional courses in 2019. Internal course satisfaction rate 4.61/5. 12 training hours/person/year.
  • 191 received subsidies for external learning courses. Total 2,222 training hours and 997,691 TWD reimbursed. The learning results are presented by written reports and presentations.
  • Responsible products and manufacturing
  • Customer Health and Safety
  • Marketing and Labeling
Exhibition; Academic event; Educational seminar; Academic platform; Clinical trial; Factory visit and inspection; Visit; Phone; E-mail; Written letter Irregular intervals To produce and provide quality products and market-oriented services for domestic and international customers, the following actions and activities are organized (including but not limited to):
  • 37 domestic/international medical seminars and exhibitions
  • 149 educational/academic seminars/activities
  • Academic platform: maintain the Taiwan Hematology Academy
  • Clinical research: 9 cases of Oncology and severe illness
  • 16 factory visits by 246 participants
  • Operational Performance
  • Corporate Governance
  • Shareholder Participation
Annual shareholder meeting; Annual report
Quarterly financial report
Operational announcement
Investor conference

Material information announcement; Press release; Corporate website; Phone; E-mail; Investor relation mailbox; Share affairs and investor contact; Reporter Q&A; Domestic and international analysts visit

Quarterly or more frequently
Irregular intervals
  • 36 material information announcements in Mandarin/ English
  • 80 e-mail replies
  • 4 investor conferences (3 in Taiwan, 1 overseas)
  • 10 conference calls
  • 14 foreign analysts’ visits
  • 60 local analysts’ visits
  • 30 replies to shareholders’ calls
  • Sustainability Development Strategy
  • Corporate Image
  • Supplier Management
Supplier survey
Supplier audit
E-mail; Phone; Visit
Irregular intervals
  • Email or phone call contact with suppliers on supply conditions and operational status checks every 2 months at the least.
  • Visit to suppliers and manufacturers to ensure production equipment renewal, regulatory compliance of document and quality. Visit to 10 raw material suppliers in Korea, Czech Republic, Italy, and China.
  • Workplace Environmental Health and Safety
  • Regulatory Compliance
  • Industrial Interactions
E-mail; Visit; Phone; Meeting; Education Annual or Irregular intervals
  • Notification of industrial policies and orders
  • Chungli Industrial Labor Safety and Health Promotion Association and Industrial Zone Regional Joint Defense Organization Assembly to provide communication channels, training and education of member companies at the service center.
  • Keelung Industrial Association Labor Training Course
  • Community fire brigade annual drill at TTY
Stakeholder Contacts
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