Sustainability
TTY Biopharm’s main vision and greatest social responsibility is improving the quality of human life with scientific innovation. By pursuit of excellent operating performance, TTY Biopharm also embraces the lofty principle of “benevolent corporate operations”, and which represents the core values of the Corporation. Moreover, TTY Emphasizing the operational sustainability with the direction of inclusiveness and economical sustainability.
In response to the trend of corporate social responsibility in recent years, TTY has issued a corporate social responsibility report for five consecutive years (according to the Corporate Governance 3.0- the Blueprint of Sustainable Development, the CSR Report will now be known as the Sustainability Report starting this year.) Through this report, we demonstrate to all the stakeholders by under the goal of sustainable management, the performance data and related management methods implemented for corporate governance, maintenance of patients’ health and safety, responsible products and manufacturing, environmental protection, supply chain management, employee care, and social welfare. We also propose future improvement goals to be implemented in corporate citizenship through concrete actions.
 
Policies & Goals
In year 2020, the impacts of Covid-19 influenced more than 180 countries, and the strategies introduced to address the pandemic have not yet combated or overcomed the virus. Even during the period, TTY carries no fewer responsibilities to society and the environment and has kept its corporate governance program in place. Seizing every possible opportunity, we invest all our efforts into positively impacting the country and communities with a constructive approach amidst the pandemic.

To fulfill our part in society that is in line with the government's precautions strategy, TTY has introduced inhibitory programs as the virus spreads. Commencing in April 2020, our staff had options to work remotely, take COVID-19 preventive care leave, and commute in dedicated shuttles to and from work. The Autonomous Health Control Chart was put in place to help monitor colleagues' statuses. These practices aimed to safeguard personnel safety as well as maintain investors' faith in us. Furthermore, remote working and meetings were rolled out for two consecutive months as a result of our upgraded applications and hardware systems. We remained safe and healthy while our business operated without interruption. TTY places the well-being of our workforce at the core of the company, and an example of this philosophy in action was the industrial first "Shuttle Bus" plan, which alleviated some of the stress on society by providing a means of safe transport to staff.

In the interim, TTY monitored the progress of the global industry as it sought a cure for the disease. Pharma Mar, one of our partners in Europe, produces Plitidepsin, a new drug used against tumors, which is now believed to have the potential to fight the ongoing coronavirus. In Taiwan, TTY closely observes the clinical results of new drugs and stays in contact with the manufacturer with hopes of introducing safe drugs and/or vaccines with good efficacy to our people.

For a long time, TTY has been leading the development of patented technology and drug innovations and introducing new-on-the-market vaccines. Due to the pandemic, quadrivalent flu vaccines related to the prevention of respiratory diseases have largely been discussed and are in high demand. The current flu vaccines available in Taiwan are all egg-incubation-based, and so TTY presented the public with another option by introducing cell-incubated products. This new approach solidified efforts against the disease and boosted the clinical treatment field and public health.

To improve ecological sustainability, TTY seeks to improve manufacturing processes and the recycling and disposal of drug technologies. 3 years ago, our academic partnership with National Central University (NCU) efficiently recycled Arsenic Ion from the cancer drug Asadin®. In year 2020, TTY was invited by the Industrial Technology Research Institute (ITRI) to share our most recent study results with participants during the TASS2020 Asia’s Sustainable Supply & Circular Economy Conference and Exhibition. This achievement managed to reduce the volume of waste while recycling our valuable used sources.Technological innovation has been adopted by the laboratory in TTY. The novel Arsenic Ion absorbing agent, vessel and tube equipment, and evaporative crystallization technology helped lower the Arsenic (As) concentration in sewage and the total volume of water required for sewage treatment. The Arsenic in the recycled liquid can be reused, resulting in positive contributions to the environment, biotechnology, and the circular economy.

TTY strives to continuously improve in the domain of corporate governance. In year 2020, the Risk Management Policy and Procedure was established and passed by the Board of Directors (BoD), including the “Risk Management Center" under the Sustainable Development Committee's supervision. The purpose of the committee is to monitor unpredictability in the environment, identify material risks, and review the current risk management procedure of the company to include verification of potential issues in our business alongside evaluation, control, and stipulation of practical risk management and sustainable control programs.As the external environment is constantly changing, the company must remain equipped to react to instabilities and increase awareness as part of the company culture among our staff. This is where our workforce learns to incorporate and perform risk awareness through functional risk management mechanisms.

TTY cultivated its business deeply for over six decades. We would like to express our gratitude for the support from the community who have motivated us to be proactive in the sustainability of our nation and further inspired us during these challenging times throughout the pandemic. Planning ahead and beyond, TTY seeks to promote a positive society through advocating environmental sustainability, social responsibility, and corporate governance in order to move towards a superior future with Taiwan.
Lin Chuan
TTY Chairman
In year 2020, a “Material Topics of Concern Survey” was launched to enhance the communication and interaction between stakeholders and TTY. Compared to the reporting period of previous issuances, the latest report has redirected material topics and their boundaries. We kept current communication channels between each department and stakeholders, and in 2020 the addition of the survey results was presented in 9 brand new material topics.

Material Topics of Concern:
1. Remuneration
2. Operational Performance
3. Ethics and Integrity
4. Recruitment and Turnover Rates
5. Manpower Incubation and Development
6. Workplace Happiness and Health
7. Workplace Environmental Health and Safety
8. Corporate Image
9. Community Welfare
10. Safe Products
11. Customer Service
12. Information Security
13. Regulatory Compliance
14. Sustainable Development Strategies
15. Sewage and Waste Management
16. Air Pollution Control and Energy Management

Material Topic Management Guideline Elements and Assessment

Material Topic GRI Indicator Management Guidelines and Elements Management Guidelines Assessment
Safe Product GRI416-1 Assessment of the health and safety impacts of product and service categories Drug safety control to make sure quality, safe and effective products are accessible to users. The products are classified into "agents and authorized drugs" and "branded generics". The process and quality of the former should meet drug manufacturing regulations in the country of origin and Taiwan. The latter should comply with manufacturing regulations in Taiwan, and the quality requirements and production regulations stipulated by import countries.
Regulation Compliance GRI307-1 Non-compliance with environmental laws and regulations
GRI419-1 Non-compliance with laws and regulations in the social and economic area
The product name, packaging, package inserts, label, and marketing advertisement must comply with regulations. Package inserts as required by relevant laws and regulations. Links to package inserts are accessible on the Company website. Advertisements should only follow the review by the health authority with an advertisement number.
Workplace Environmental Health and Safety GRI403-9 Work-related injuries Labor insurance, health insurance, group insurance, and accident insurance for all employees; Public accident liability insurance in all workplaces. Manage nurses and physicians to provide staff with professional medical assistance. Personal protection gear like a glove box, enclosed & isolated facility, and chemical leakage management vehicles to be provided onsite. Employee annual health examination is conducted, and health education follow-up is executed by nurses and physicians.
Ethics and Integrity GRI205 Anti-corruption Strict practice is especially relevant to stakeholders. The “Ethical Operation Promotion Center” is established based on corporate culture’s ethical operations and development system.
Corporate Image GRI102-16 Values, principles, standards, and norms of behavior As TTY is closely related to the national economy, human health, and Sustainable environment, we were awarded the TCSA 13th Silver Prize in 2020. TTY has applied stricter corporate governance, and proper communication with stakeholders, which has resulted in a solid performance. For the 5 consecutive years since 2016, TTY has been achieved the top 5%of TPEx-listed companies in the Corporate Governance Assessment. This is the 2nd year in a row that TTY ranked in the top 10% of non-financial and non-tech companies with market capitalization more than NTD 10 billion.
Operational Performance GRI201-1 Direct economic value generated and distributed by the organization Maintain stable operation is required for a sustainable operation. BoD regularly reviews financial performance and the financial reports are audited by independent professional accountants.
Sustainable Development Strategy GRI102-27 Collective knowledge of the highest governance body Enhance corporate governance to reach sustainable operation. The Sustainable Development Committee (SDC) aims for the actualization of social responsibility and operational sustainability goals.
Sewage and Waste Management GRI303-4 Water discharge
GRI306-5 Waste directed to disposal
To reduce the impact on the environment due to the manufacturing process, Neihu Pharmaceutical Development Center worked together with NCU to develop an Arsenic Ion recycling process. The efficient production follows local regulations for proper waste treatment. The recycling of As Ion proceeds to separate the arsenic from wastewater produced during manufacturing processes so that the As concentration is lowered to meet discharge standard. The concentration of COD and SS also falls within the local standards. GHG emission disclosure pushes us to minimize energy consumption from every unit product produced. Dedicated waste disposal personnel are in charge of and the submission of the waste disposal plan. Each month articulations with manufacturers are completed with GPS tracking system.
Information Security GRI418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data The intellectual property and confidentiality management system is upgraded to secure Companys’ intellectual property, to reduce the launching risks and information security risks of company products, hence more resources can be invested in the development and protection of new drugs. The implementation of TIPS (Taiwan Intellectual Property Management System) enforces intellectual property management, regular audits and improvements are implemented and patent infringement risk assessment is conducted for launching products. The information Security (IS) control and execution were enhanced to elevate IS safeguard measures.

TTY echoes the 17 Sustainable Development Goals (SDGs) of UNDP (United Nations Development Programme), and implements on the three aspects of corporate governance, social participation and environmental sustainability, with specific management guidelines and beliefs. A “Material Topics of Concern Survey” was launched to enhance the communication and interaction between stakeholders and TTY. We identified the 16 major issues by a diverse range of communication channels with the stakeholders that correspond to the 17 SDGs, and focus on 14 SDGs. Those included SDG 1. No poverty; SDG 3. Good health and well-being; SDG 4. Quality education; SDG 5. Gender Equality; SDG 6. Clean water and sanitation; SDG 7. Affordable and clean energy; SDG 8. Decent work and econimic growth; SDG 9. Industry, innovation and infrastructure; SDG 10. Reduced inequalities; SDG 12. Responsible consumption and production; SDG 13. Climate action; SDG 14. Life below water; SDG 16. Peace, justice and strong institutions; and SDG 17. Partnerships for the goals as the main development direction in 2020.
Through the substantive analysis, it is Operational performance and Sustainable development strategies on the economic; on the environmental, Sewage and waste management, Air pollution control and energy management, and toxic substances are more committed to the practice of circular economy; on social, Employees’ salary and benefits, Recruitment and turnover rates, talent incubation and development, Workplace happiness and health, Workplace environmental health and safety, and Customer information security, Customer service, and Safe products; as well as Corporate image and Ethics and integrity, Regulatory compliance and Community welfare in general.

The achievements of the 17 SDGs sustainable development goals:

 

Goal Practice
• Handmade soaps as shareholder gifts to support the Taiwan Foundation for the Blind
• Scholarships and financial aid to students whose families are affected by cancer
• Donation to the HOPE Foundation for Cancer Care as an event fund
• Donations to social welfare groups and foundations
• Donations to at-home care and respite care
• Honored Corporate Philanthropy Award by the Taiwan Organ Registry and Sharing Center
• Sponsor the “Planting a Seed of Hope” project by the HOPE Foundation for Cancer Care
• Support and full transportation fee coverage for individuals that require at-home hospice care.
• Sole agent in Taiwan with PharmaMar for effective drug importation
• Two cancer-related drug licenses obtained in Mexico
• Provided 550,000 public-funded flu vaccines and another 95,000 for self-funding dosages
• More than NTD 1.5 billion invested in R&D over the past 5 years
• Taiwan Intellectual Property Management System (TIPS) was implemented to minimize the risks of new drug development and launching.
• “Family Care Leave” expanded to disease prevention
• WFH to minimize groups gatherings
• Employee Shuttle Service and Car Pooling
• All products in accordance with health and safety regulations and inspections
• TTY Summer Internship Program for 13 consecutive years
• “Regional Care for the Cancer-Affected” seminars on remote campuses
• Health education for cancer-affected people and/or their family members
• Educational lectures about osteoporosis and bone health
• Of 9 directors in 2020, 2 are women.
• 42.65% of females in the Company hold managerial roles or higher key-leadership positions.
• Equal pay for equal work, regardless of gender
• Co-developed with NCU of As Ion recycling technology.
• The water discharged by Lioudu, Chungli, Neihu Factory and the Pharmaceutical Development Department falls within national effluent standards.
• Implementation of systematic water management plan
• Lioudu and Chungli Factories have conserved 85,936.5 kWh of electricity. CO2 emissions volume has decreased by 47,608.8 (kgCO2e).
• Winner of 2020 "Best Companies to Work for in Asia" by HR Asia
• The standard salaries for entry level employees of TTY compared to local minimum salaries are 1.54 times more for females and 1.61 times more for males
• No supplier committed forced or compulsory labor or other material risks
• Trained colleagues and acquired certificates of professional technical management personnel to verify toxic chemicals
• TTY human rights policy follows internationally recognized human rights standards.
• One feedback was received in January, 2020, and it urged the Company on the dissemination of human rights to ensure that no such case occurs again in the future
• Remuneration Committee works in accordance with relevant laws and principles of impartiality
• Corporate sustainable development policies and action plans for the Environment, Society, and Governance are drafted by the Sustainable Development Committee
• Completed the identification of risks and opportunities brought by climate change
• Responsive policies based on those identification results
• Took action to support “Do one thing for the Tamsui River”
• Guided tour of the Tamsui River Pact and coastal cleaning activities
• No employees are forced or compulsory laborers to perform labor services or the employment of child labor
• Whistleblowing reward systems and whistleblowing channels
• The “Ethical Management Promotion Center” was established to stipulate “Principles of Procedures for Ethical Management” and relevant execution procedures
• No corruption or dishonest acts reported in 2020.
• Two drug licenses in Mexico initiated the first TTY shipment overseas
• Mexico, Columbia, Panama, Brazil, and Argentina are contacts for partnership inquiries.

Each TTY department communicates with stakeholders through normal business dealings, routine investigations, interview analysis and other methods. The Material Topics to different stakeholders differ according to the nature of business. Therefore, we truly understand the needs and expectations of stakeholders through a diverse range of communication channels, and take into consideration of their perspectives to adjust our operations management. Moreover, we also provide appropriate responses to stakeholders' key concerns.

Establishment of the CSR Promotion Center
To realize corporate governance, environmental sustainability, social welfare, corporate sustainability, and CSR, on October 7th, 2019, the Sustainable Development Committee was established under the Board of Directors with 5 members nominated from the directors based on the BoD resolution. The CSR Promotion Center is under the Sustainable Development Committee to enact the responsibility of proposing and executing CSR policies, systems, relevant management guidelines, and specific action plans. The General Manager acts as the convener, while the Financial Department ensures that the associated policies are promoted appropriately, and the Center makes regular reports to the BoD after reporting to SDC.
With respect to the various sectors of ESG, the CSR Promotion Center comprises 5 teams of Corporate Governance, Employee Care, Social Participation, Environmental Sustainability, and Product Service. To maintain stakeholders’ reasonable requests and expectations, each team proposed the performance results and future advanced goals of the sustainable topics that they in charge of respectively. It aims to promote business management continuously and duty of social responsibility.
CSR Promotion Center established the implementation plans for the following year by the end of every year, and proposed to SDC and BoD. The arrangement of year 2021 has been reported to SDC on November 3, 2020, and executed after approval.

TTY
Identification of Stakeholders
TTY references the five principles of the Stakeholder Engagement Standard, AA1000SES 2011, to identify the key stakeholders. The five principles are as follows: (1) Dependency, (2) Responsibility, (3) Tension, (4) Influence, and (5) Diverse Perspectives. The 7 stakeholders identified this year include the government, shareholders/investors, customers (including hospitals and medical institutions, patients, manufacturers, and consumers), employees, suppliers, neighborhood & communities, and NPOs/NGOs.
Communications with Stakeholders
Each TTY department communicates with stakeholders through normal business dealings, routine investigations, interviews, and questionnaires analyzing their Material Topics of Concern. The topics of concern of different stakeholders vary according to the nature of business; therefore, we looked into the needs and expectations of stakeholders through a diverse range of communication channels, including a year 2020 survey which totaled 120 valid returns, to delve into the issues that grabbed their attention. TTY also took into consideration of stakeholders’ perspectives to adjust operations management. Moreover, we provide appropriate responses to stakeholders' key concerns.
Please fill-out the questionnaire to stakeholders
Questionnaire to Stakeholders
Material Topics of Concern
The following table shows the 2020 achievement with stakeholders, which is presented on March 19, 2021, by CSR Promotion Center to Sustainable Development Committee (SDC):
Stakeholders Material Topics of Concern Communication Channels Between Two Parties Communication Frequency Results
Government Agencies
  • Ethics and Integrity
  • Workplace Environmental Health and Safety
  • Safe Product
  • Regulatory Compliance
  • Sewage and Waste Management
  • Air Pollution Control and Energy Management
Visit; Phone; Official correspondence letters; E-mail; Dissemination; Policy and regulation training; GIA (Government, Industry, Academy) seminar; Regulatory audit; Questionnaire Irregular intervals
  • 4-time online participation in TPEx disseminations
  • 4-time participation in GIA seminars
  • 470 official correspondence letters
  • Occupational safety audit
  • Toxic substance drill
  • Fire safety inspection and report
  • GMP routine inspection
  • Regulations briefing
  • Industrial/Commercial wastes audit
Employees
  • Remuneration
  • Operational Performance
  • Recruitment and Turnover Rate
  • Workplace Happiness and Health
  • Workplace Environmental Health and Safety
  • Corporate Image
  • Safe Product
  • Regulation Compliance
Annual performance interview and evaluation
Labor and employer meeting
Personnel announcement; Internal employee website; Sexual harassment complaint channel; Infringement report; Stakeholder complaint box; Orientation plan and satisfaction survey; Worker welfare committee; Internal training and e-learning; External training fund; Questionnaire
Twice annually

Quarterly
Irregular intervals
  • Initial setting, mid-term adjustment and final assessment. 97.03% of employees underwent regular performance checks in year 2020.
  • 4 labor and employer meetings on 3/24, 6/23, 9/22 and 12/25.
  • 1 employee complaint case in year 2020. [Case received on 1/3, reviewed on 1/21 after investigation.]
  • Orientation plan (satisfaction survey included) started in July 2018; satisfaction rate in 2020 scored 91.075 out of 100.
  • New hire turnover rate 6.07% (calculation based on the new hire stay for more than 6 months.)
  • Employee welfare committee created according to Employee Benefit Regulations and in charge of the welfare of employees.
    Annual budget and welfare for marriage, bereavement, illness and childbirth; birthday cash, festival cash and travel subsidy.
    -2020/1/21 Announcement for the commencement & subsidy amount for employee travel
    -2020/3/2 Announcement for the educational subsidy (2019 first semester scholarship/study aid)
    -2020/7/31 Announcement for 2020 employee health examination
    -2020/9/24 Announcement for the educational subsidy (2019 2nd semester scholarship/study aid)
    -2020/9/12 Family Day – Pushin Ranch
  • 24 professional courses in year 2020. Internal course satisfaction rate 4.61/5. 6.55 training hours/person/year.
  • 109 received subsidies for external learning courses. Total 2,956.5 training hours and NTD 308,100 reimbursed. The learning results are presented by written reports and presentations.
Customers
  • Ethics and Integrity
  • Safe Product
  • Regulation Compliance
Exhibition; Academic event; Educational seminar; Academic platform; Clinical trial; Factory visit and inspection; Visit; Phone; E-mail; Written letter; Questionnaire Irregular intervals To produce and provide quality products and market-oriented services for domestic and international customers, the following actions and activities are organized (including but not limited to):
  • 11 domestic/international medical seminars and exhibitions
  • 87 educational/academic seminars/activities
  • 3 academic platlforms and maintain the Taiwan Hematology Academy
  • Clinical research: 9 cases of Oncology and severe illness
  • 21 factory visits by 100 participants
Investors
  • Operational Performance
  • Ethics and Integrity
  • Information Security
  • Regulation Compliance
  • Sustainable Development Strategy
Annual general meeting; Annual report
Quarterly financial report
Operational announcement
Investor conference

Material information announcement; Press release; Corporate website; Phone; E-mail; Investor relation mailbox; Share affairs and investor contact; Reporter Q&A; Domestic and international analysts visit; Questionnaire
Annual

Quarterly
Monthly
Quarterly or more frequently
Irregular intervals
  • 39 material information announcements in Mandarin/ English
  • 65 e-mail replies
  • 4 investor conferences
  • 8 conference calls
  • 9 foreign analysts’ visits
  • 35 local analysts’ visits
  • 25 replies to shareholders’ calls
Suppliers
  • Ethics and Integrity
  • Workplace Environmental Health and Safety
  • Safe Product
  • Customer Service
  • Information Security
  • Regulatory Compliance
Supplier survey
Supplier audit
E-mail; Phone; Visit; Questionnaire
Bi-annual
Annual
Irregular intervals
  • New suppliers are required to complete the "Supplier questionnaire".
  • Upkeep the supplier information by every 3 years to ensure accuracy.
  • Due to Covid-19 outbreak, no on-site supplier audit but instead, calls and e-mails to confirm supplier's operation and supply status.
Neighborhood & Communities
  • Remuneration
  • Workplace Environmental Health and Safety
  • Corporate Image
  • Safe Products
E-mail; Visit; Phone; Meeting; Education; Questionnaire Annual or Irregular intervals
  • On 2/23 & 9/18, Chungli Industrial Labor Safety and Health Promotion Association and Industrial Zone Regional Joint Defense Organization Assembly to provide communication channels, training and education of member companies at the service center.
  • On 5/22, Taoyuan City fire brigade Neili Squad annual drill at TTY Chungli Factory.
NPOs/NGOs
  • Ethics and Integrity
  • Community Welfare
  • Safe Product
  • Customer Service
  • Regulatory Compliance
  • Sustainability Development Strategy
Event; E-mail; Visit; Phone; Meeting; Questionnaire Irregular intervals
  • Ordered products of Taiwan Foundation for the Blind in NTD 1.89M.
  • Sponsor of Hope Foundation for Cancer Care in NTD 1M to support scholarship and study aids for students from cancer-affected family.
  • Participated charity fundraising activities and donated NTD 120 thousand to social welfare organizations.
  • Co-host with Tamsui Traveler to organized a cultural and historical tour of Tamsui River.
  • Notification of industrial policies and orders.
  • Keelung Industrial Association Labor Training Course
Stakeholder Contacts
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